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Unique Talent Solutions
Is Hiring

Aliza Hotel & Other Properties

Remote Operations & Hospitality Manager

We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations.

We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back-office systems across multiple properties. We are looking for a highly organized, proactive, and tech-savvy Remote Operations & Hospitality Manager to help oversee our day-to-day operations and ensure a seamless experience for our guests and team.

Main Responsibilities

Guest Communication & Reservations

• Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, Booking.com, and Direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text.
• Assist guests with reservations, check-in/check-out support, extensions, special requests, and swift issue resolution.
• Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times.
  
  Property Operations & Team Coordination
• Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking.
• Follow up on work orders and property issues to ensure rooms and units are consistently guest-ready.
• Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly.
  
  Systems & Administrative Work
• Manage the properties using the following tools:
• PMS: Cloudbeds & Guesty
• OTAs: Airbnb, HotelTonight, Expedia & Booking.com extranets
• Operations & Access: Operto (smart lock/access management) & Operto Teams (Housekeeping scheduling)
• Productivity: Google Workspace (Drive, Sheets, Docs, Gmail, Calendar)

Requisitos

Requirements

• Previous experience in hospitality or property management is highly preferred.
• Excellent written and verbal English communication skills.
• Comfortable learning and adapting to new software quickly.
• Strong organizational skills, sharp attention to detail, and the ability to multitask calmly under pressure.
• Fast response times, high reliability, a quiet work environment, and a reliable internet connection.
• Knowledge of revenue management to be able to maximize the properties' revenue.

Beneficios

Role Overview & Compensation

• Location: 100% Remote
• Position Type: Long-term remote position
• Schedule & Weekly Breakdown:

6 days per week, 7 hours per day. Shift Schedule (Los Angeles Time):

• 8:00 AM to 9:00 AM (1 hour)
• 4:00 PM to 10:00 PM (6 hours)
• One day off per week (Tuesday or Wednesday, flexible).